Consumer Medication Coordinator - Genoa Healthcare - Cookeville, TN

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.

We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.^SM

Under general supervision of the CMC Supervisor, The Consumer Medication Coordinator will enroll consumers and educate them on the Genoa medication coordination and compliance services.

This position is full time Monday - Friday 8-5 pm 40 hours a week. This person will work between the Lafayette and Lebanon Volunteer facilities. 

Major Duties & Responsibilities:

• Communicate with all consumers of the mental health center regarding the medication services Genoa provides.
• Recruit and enroll consumers utilizing enrollment forms and copy the consumer’s insurance card.
• Facilitate the collection of prescriptions to be faxed to the pharmacy for dispensing.
• Ensure all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed.
• Assist consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions.
• Assist clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed.
• Compliance monitoring by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable.
• Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
• May include Phlebotomy for consumers receiving Clozapine and other medications via Genoa schedule blood draws and sends s- amples to the appropriate lab as applicable.
• Medication delivery when needed and appropriate
• Check for expiration dates (both on consumer’s medications as well as house account products/standing order meds)
• Ensure that medications are stored properly (refrigerated drugs are kept in the refrigerator, pen-tips are not stored on insulin pens, etc)
• Check for discrepancies (dose changes, discontinued medications, etc).
• Take back expired or discontinued medications for destruction (as long as they are clearly labeled by a pharmacy)
• Reliable transportation and valid driver’s license is required

Educational or Skills Requirements:

• Where applicable must be licensed Pharmacy Technician or Medical Assistant background
• PTCB Certification preferred but not required
• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Knowledge of Microsoft Office and telephone protocol.

• Duties require professional verbal and written communication skills.

• Excellent organizations skills

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.<o:p></o:p>

Keywords: pharmacy, technician, retail, customer service, PTCB, pharmaceutical